Privacy Policy
Effective Date: 1 Jul 2025
Business Name: FlatOut Massage
At FlatOut Massage ("we", "our", or "us"), we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, store, and protect your personal and health information.
1. The Information We Collect
To provide safe and effective remedial, pregnancy, and therapeutic massage services, we collect both personal and sensitive (health) information.
This includes:
Contact & Identity Details: Full name, phone number, email address, and residential address.
Health and Clinical Information: Medical history, current injuries, treatment notes, intake questionnaires, and pregnancy status collected during consultations to ensure safe treatment planning.
Booking & Transaction Data: Appointment history, package purchases (such as our intensive packages), and payment details processed via our booking platform, Cliniko.
Website Usage Data: IP address, browser type, and analytics cookies used to improve your browsing experience.
2. How We Collect InformationWe collect information directly from you when you:
Book an appointment or interact with our online scheduling system (Cliniko).
Fill out initial consultation forms or treatment intake questionnaires.
Communicate with us via phone, text message, email, or in person at our home-based clinic.
3. Purpose of Collection and Use
We collect and use your information for the following purposes:
To assess treatment suitability and deliver tailored remedial, relaxation, or pregnancy massage services safely.
To manage and administer your bookings, appointments, and package history.
To communicate with you regarding appointment reminders, schedule changes, or follow-up care.
To maintain professional clinical records in accordance with industry and legal standards.
To comply with our legal and regulatory obligations.
4. Disclosure of Personal and Health Information
We treat your health information with strict confidentiality.
We do not sell, rent, or trade your personal information.
We only disclose your information to third parties when strictly necessary for our business operations, such as:
Practice Management Software: Cliniko, which securely hosts our client database, appointment records, and booking system.
Professional Advisors: Accountants, legal representatives, or insurers, when required for business compliance.
Legal Authorities: Government or regulatory bodies if required or authorized by law.
5. Security and Data Retention
As a home-based clinic, we take physical and digital data security seriously:
Digital Security: Electronic records, client files, and booking details stored within Cliniko are protected using industry-standard encryption, password protection, and secure server safeguards.
Physical Security: Any physical paperwork or consultation notes kept on-site are stored securely in a locked cabinet accessible only by your practitioner.
Retention: We retain your personal and clinical records for the period required by law and professional association guidelines to ensure continuity of care.
6. Access and Correction
You have the right to request access to the personal and health information we hold about you and to ask for corrections if you believe the information is inaccurate or incomplete.
To make a request, please contact us directly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, software providers, or legal obligations.
The updated policy will be posted on our website and booking portal.
8. Contact UsIf you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at:
Business: flatoutmassage@gmail.com
Phone: 0448 410 557
Booking Portal: FlatOut Massage Bookings
